This Fast Food chain boosts its training courses with PowerVote
To train the future managers of its restaurants and franchises, this Fast food chain uses the interactive PowerVote voting system to monitor the level of understanding of its trainees.
Setting great store by its teams’ performance, the fast food specialist, has set up a training centre for its restaurants’ team members, assistant managers and directors…
Each year, this training centre welcomes over 2,000 trainees for 25 different courses. These training sessions are designed around two main themes: mastering their technical know-how (product composition, hygiene and quality, food safety, stock management, marketing, etc.) and developing their management skills (team leadership, recruiting, etc.).
Confirm the level of understanding with PowerVote
In May 2003, the Training Department used the interactive PowerVote voting system for the first time during the inauguration of the I2M (Management and Trades Institute). The goal was to present in a fun, interactive manner this new institute, while at the same time convincing the audience of the advantages of using PowerVote. Following the great success of this dynamic presentation, the PowerVote system was integrated into the training courses to evaluate the trainees’ knowledge level.
The 3-month, 3-course training programme combines classes with work experience. Between 25 and 30 trainees participate in each training session. The first course covers the technical aspects of the trade (production, maintenance, etc.), as well as customer service. The second course concerns the various aspects of communication and team management (training and delegation). Finally, the third course tackles the administrative tasks of the trade (turnover, markup, etc.), followed by an overall evaluation of the trainees’ knowledge acquisition. The score awarded at the end of this training programme allows the regional manager to evaluate each trainee’s knowledge level.
The interactive PowerVote voting system is used with questionnaires for the confirmation of each course. These questionnaires are dotted with “best answer rankings”, which lend dynamism to the session and motivate the learners, while allowing each trainee to monitor his or her positioning.
PowerVote a source of envy within the Fast food Chain
Before PowerVote, the Training Department used paper-based questionnaires.
« The use of paper was especially time-consuming, for both the instructors and the trainees. What’s more, our trainees being rather young, they tended to trade their questionnaires. With PowerVote, there’s no way to cheat and due to the playfulness of the system, the trainees feel more involved. In the end, everyone’s happy,” states the Director of Operational Training.
“We use PowerVote every three weeks, and since 2003, we have trained over 2,000 employees. PowerVote allows us to immediately verify our trainees’ level of understanding. Thanks to its ease-of-use and the possibility to make immediate modifications, our questionnaires are always up-to-date with regard to standards. In addition, we save considerable time and paper. Now much easier to organise, our sessions are lighter and less boring, for we have eliminated the time-consuming corrections imposed by paper.”
PowerVote has then attracted more people within this fast food Chain! Today, the regional managers want to use the PowerVote system to evaluate their personnel, and other projects are under way: hygiene training, HACCP (Hazard Analysis and Critical Control Points), etc.
Tags : audience response system, fast food, interactive voting system, Quick, training sessions
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